Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the product for any reason you can ask for a refund. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.
The following criteria must be met to qualify for a refund:
- Customer's account must be in good standing
- Product malfunctions or doesn't work as described
If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a product that is broken and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the product is not working.
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to firstname.lastname@example.org or write a letter to PO Box 681, Prior Lake, MN, 55372, USA
This document was last updated on September 1, 2019